Legal review pending. This document is a structural draft prepared by TETRA Agency. Final wording will be reviewed by Saudi legal counsel before commercial use. Last updated: April 2026.
These Terms of Service govern your access to and use of TETRA's website and services. By using our site or engaging our services you agree to these terms in full.
If you do not agree with any part of these terms, please do not use our site or engage our services.
TETRA provides digital services including brand foundation, digital experience engineering, growth retainer, automation systems, and AI agent development.
Specific project scope, deliverables, timelines, and fees are governed by a separate engagement agreement executed by both parties and take precedence over any content on this site.
Fees, payment schedule, currency, and invoicing terms are defined per engagement in the signed agreement. Where applicable, we issue ZATCA-compliant e-invoices for Saudi-registered clients in line with Fatoora Phase 2 requirements.
Late payment beyond the agreed grace period may suspend work and accrue a reasonable late fee as defined in the engagement agreement.
Upon receipt of full payment, rights to project-specific final deliverables transfer to the client as defined in the engagement agreement.
TETRA retains ownership of underlying methodologies, reusable components, internal tooling, and the right to reference the work in our portfolio and case studies, unless the engagement agreement states otherwise in writing.
Both parties treat information marked or reasonably understood as confidential with the same care they apply to their own confidential information, and will not disclose it except as required by law or as permitted by the engagement agreement.
To the fullest extent permitted by applicable law, TETRA's total liability arising out of or in connection with any engagement is limited to the fees paid by the client in the twelve months preceding the claim.
We are not liable for indirect, consequential, exemplary, or punitive damages, loss of profits, loss of data, or loss of business opportunity.
Either party may terminate an engagement in accordance with the notice period and termination clauses defined in the engagement agreement.
Fees accrued for work completed up to the effective termination date remain payable. Deliverables for which payment has not yet been received remain the property of TETRA.
These terms are governed by the laws of the United Arab Emirates. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts of the UAE unless otherwise agreed in writing.
Questions about this policy? Get in touch.